Home / Our Returns Policy
Returns
Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Gx Pillows will refund 100% of your purchase price (less shipping costs) for any reason within the first 60 days from the date you receive your original order. This refund will be processed within 7 days from the time we receive your returned product. Return costs are the responsibility of the customer.

To complete your return firstly contact us to get a Return Authorization Number, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at gareth@suspensionpillow.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at gareth@suspensionpillow.com and send your item to: GX Bedding USA LLC , 3271 Oxford Drive, Kissimmee, FL 34746

Shipping
To return your product, you should mail your product to: GX Bedding USA LLC , 3271 Oxford Drive, Kissimmee, FL 34746

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.